Work Order Management & Dispatching
Maintain a real-time view across all your operations
The Acumatica Service Management delivers a complete set of functionalities for field service operations. Streamline processes to reduce response times and costs resulting in increased revenues and customer satisfaction that ultimately give you a competitive advantage.
Acumatica drives results
Optimized routes for appointments with the ability to filter appointments by several different criteria. Routes are designed to minimize drive time and changes to the route are instantly redrawn and available on the field technician’s mobile device. In field services, tools and repair parts are typically spread across multiple vehicles and warehouse locations. With Acumatica, you can control and track these locations and costs. Since inventory and purchasing are integrated, replenishment orders can be sent to a specific location and, when the parts arrive, the dispatcher can schedule the service appointment for installation. Recurring service contracts are a significant source of revenue. Visibility on renewal dates for each contract helps preserve the revenue.
KEY BENEFITS
EXPEDITE ASSIGNMENTS
Quickly capture service needs and access customer information, product history, and resources.
Shorten the time between call receipt and job assignment.
TRACK RESOURCES
Track resource commitments, match tasks to best available resources, and generate work orders automatically.
OPTIMIZE SCHEDULES
Schedule the right people at the right time with the right skills to preform work. Use the field services calendar scheduling board to create daily or weekly schedules automatically, or use the convenient drag and drop tools.